Refund Policy

At Launezy, we aim to ensure customer satisfaction. If you are not completely satisfied with the services provided, we’re here to help. Please read our Refund Policy carefully.

1. Eligibility for Refund

• The laundry service was not completed as promised.
• Items were damaged or lost during the service.
• The service was canceled by Launezy or the laundry provider.

Refund requests must be made within 7 days of the service date.

2. Non-Refundable Cases

• Services completed as requested with no verifiable issues.
• Customer dissatisfaction based on subjective preferences without clear service faults.
• Cancellations made by the customer after the service has begun.

3. How to Request a Refund

To request a refund, please contact our support team at support@launezy.com with the following details:

• Order number
• Description of the issue
• Photos (if applicable)

Our team will investigate and respond within 3 business days.

4. Refund Process

Once your refund is approved, it will be credited to the original payment method. Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.

5. Changes to This Refund Policy

We may update this policy as needed. Any changes will be communicated on our platform with a revised effective date.

For any questions or concerns about refunds, feel free to reach out at support@launezy.com.